About Us

Steve Dawson - Director

Diploma Financial Services (Broking) QPIB

0427 132 510


steve.dawson@directinsurance.com.au

Steve started in the insurance industry in 1968 with Guardian Assurance, which, through mergers, became GRE Insurance Ltd. After 23 years with GRE, the last 9 years in a managerial position, Steve decided he needed a challenge. He then joined Direct Insurance Brokers in 1991, and has been here ever since. Steve continues to expand his base of clients by applying his depth of experience to meeting their insurance needs – and backs it with top service.

Matt Dawson - Managing Director

Advanced Diploma Financial Services (Broking) QPIB

0407 163 641


matt.dawson@directinsurance.com.au

Matthew is a Qualified Practicing Insurance Broker (QPIB) and NIBA (National Insurance Brokers Association) College Fellow. He has been in the broking industry since 2002 and looks after a comprehensive portfolio of commercial clientele, and specialises in the SME and strata markets. Matthew has used his industry experience, qualifications, and client focus to successfully attract business throughout Australia. His passion for the industry and client service is only matched by his commitment to continuous professional development.

BROKING TEAM

Adam Smith - Senior Account Executive
adam.smith@directinsurance.com.au

Diploma in Financial Services (Broking) QPIB

Adam Smith is a Senior Account Broker who joined the business in January 2015. Working in the general insurance industry since 1999, Adam has a wide and varied range of experience in commercial, industrial and corporate insurance. Prior to becoming a broker Adam’s previous roles included domestic and commercial claims management at FAI and Allianz Insurance. Adam’s major focus is assisting clients in obtaining appropriate cover for their insurance requirements and he always loves the challenge of finding cover for hard to place risks.
Tiahna Fuller - Account Executive
tiahna.fuller@directinsurance.com.au

Diploma in Financial Services (Broking) QPIB

Tiahna started in the insurance industry in 2006, where she started her training and studies and helped manage a portfolio of domestic clients. After a few years’ experience, Tiahna had progressed into a commercial account executive assistant role, and by 2012 was awarded an Account Executive position. Tiahna has a varied range of experience and knowledge in domestic, commercial and corporate risks and currently looks after a comprehensive portfolio of SME clients. Tiahna enjoys building client and underwriter relationships, and the challenges of the ever changing insurance industry.
Genelle Nestler - Account Executive
genelle.nestler@directinsurance.com.au

Tier 1 Insurance Broking

Genelle commenced her career with Direct Insurance Brokers in 2005 and quickly found her niche in Body Corporate/Strata Insurance. She has over 10 years’ experience dealing with both Commercial and Domestic products, as well as a background in claims management. Genelle has extensive knowledge in the strata market and handles a large and continually growing portfolio of body corporate managers. She takes a personal approach in making sure her clients receive quality service, and takes pride in her problem solving abilities.
Heidi Lokotui - Account Executive
heidi.lokotui@directinsurance.com.au

Tier 1 Insurance Broking

Heidi joined Direct in 2014, after spending 6 years handling insurance for SME’s with international broker MARSH. Heidi has been developing her skills since joining Direct, and currently manages a large portfolio of commercial clients throughout Australia. Heidi is passionate about the insurance industry and wants to further her career through continuous studies. She believes great services is the key to developing long and healthy relationships.
Losaline Kaloni - Account Executive
losaline.kaloni@directinsurance.com.au

Tier 1 Insurance Broking

Los started in the insurance industry in 2008 through a traineeship with Aon Australia. She later joined Marsh Australia as an Assistant Account Executive within the corporate division, supporting corporate broker services and administrative workflow on corporate accounts. Los felt that she needed to gain more exposure and experience within the industry and joined Direct Insurance Brokers in 2014, where she handles facets of commercial insurance throughout Australia. Los is a valued member of the Direct team.
Liz Neeling - Broker Assistant
liz.neeling@directinsurance.com.au

Liz is a Broker Assistant for our Strata clients. She has been in the broking industry since 1989 when she started with GIO in NSW. Her experience took her to W.A where she continued to work with GIO before working as a broker assistant. She joined us here in Direct Insurance Brokers in July, 2008 after moving to Qld with her family. Today she is an invaluable member of our team, implementing her vast experience across renewals and quotes, as well as supporting the busy and dynamic areas of new business and alterations. Her eye for detail and exemplary standard of customer service are an integral contribution to the level of service we provide at Direct Insurance Brokers.
Lyn Rosekrans - Broker Assistant
lyn.rosekrans@directinsurance.com.au

Lyn’s career spans more than 30 years and includes four children throughout that time. Initially Lyn had a passion for the legal sector and learnt a number of key business principles throughout her 10 years in the industry. She then moved on into owning and managing several successful small businesses, before recently deciding to settle down in a less stressful office role. Lyn currently works in our renewals department, and her life experience makes her a valuable member of the Direct Insurance Brokers team.
Tiana Cooke - Broker Assistant
tiana.cooke@directinsurance.com.au

Tier 2 Insurance Broking

Coming from an office environment previously, where she completed her Certificate 3 in Business, Tiana joined Direct Insurance Brokers in 2015. She has since then completed her Tier 2 in Insurance Broking. Tiana has worked in our claims department and is now processing renewals and quotes for our strata department. Tiana is a motivated and enthusiastic member of our team.
Lydia Isherwood - Assistant Account Executive
lydia.isherwood@directinsurance.com.au

Tier 2 Insurance Broking

Lydia joined our team in 2015 as an Administrative Assistant, since then she has completed her Tier 2 in General Insurance broking. Most recently, Lydia has progressed into her current role as Assistant Account Executive and handles the Domestic Portfolio. Due to Lydia’s determination to further her learning here at Direct Insurance Brokers, Lydia will commence training within the Commercial Insurance Sector to develop her knowledge and skillset and become a qualified broker. Lydia knows the value of our customers and provides exceptional service to both clientele and underwriters alike.

CLAIMS TEAM

Anna Collings-Richards - Senior Claims Officer
claims@directinsurance.com.au

Tier 2 Insurance Broking

Anna joined Direct Insurance Brokers in 2015 and is the head of our Strata Claims Team. Prior to moving into broking, Anna was part of the Suncorp Group where she specialised in Domestic & Commercial Property claims. This led to a successful profession in Legal claims and Internal Dispute Resolution claims. Anna holds an ASIC RG146 Tier 2 Qualification and is endorsed by Strata Community Australia. Anna’s focus is on mentoring and developing a team of highly driven professionals who are committed to providing our clients with an outstanding claims experience.
Scarlett Palinkas - Claims Assistant
claims@directinsurance.com.au

Scarlett joined our team at Direct Insurance Brokers in 2016 as an Administrative Assistant. Her previous customer service positions have given her the experience to excel in her role as the first point of contact for our business. Due to her hard work ethic and quick learning ability, Scarlett is now looking at progressing her knowledge and experience further here at Direct Insurance Brokers in our Strata Claims Team.

ADMINISTRATION

Helen Dunlop - Operations Manager
helen.dunlop@directinsurance.com.au

Helen joined Direct Insurance Brokers in 1995 as an administrative assistant, and now has one of the most important roles in the company. As the operations manager Helen oversees the running of the business, and specifically handles all our financials. Throughout her time Helen has built strong relationship with all our underwriters and other key suppliers. Her experience and knowledge of the broking sector makes her an integral part of our firm.
Leanne Dawson - Service Manager
leanne.dawson@directinsurance.com.au

Tier 1 Insurance Broking

Leanne started work at Direct Insurance Brokers in 2002. She quickly progressed through administration to earning her qualifications and working as a senior broker assistant. Leanne then decided to branch out and worked for Liberty International Underwriters and Allianz Australia. After having two children Leanne decided to come back to Direct, and now assists our management team on a part time basis.

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As part of a recent update, the Direct Insurance Brokers website is now mobile-friendly.

steadfast

Direct Insurance Brokers is part of the largest insurance broker network in Australia and New Zealand, the Steadfast Group.

Comprised of over 300 brokerages spread across more than 700 offices, the Steadfast Group generated over $6.1 billion in sales in FY15. This scale gives Steadfast flexibility and influence when negotiating with major insurers on behalf of Steadfast brokers and results in us being able to provide our customers with access to multiple insurance companies, a broad range of products, competitive pricing and valuable advice.

As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation.

Strength when you need it.