About Us

MANAGEMENT TEAM

Helen Dunlop - Financial Controller
helen.dunlop@directinsurance.com.au

Helen joined Direct Insurance Brokers in 1995 as an administrative assistant, and now has one of the most important roles in the company. As the financial controller Helen has built strong relationships with all our underwriters and other key suppliers. Her experience and knowledge of the broking sector makes her an integral part of our firm.
Norma Kelly - Operations Manager
norma.kelly@directinsurance.com.au

Advanced Diploma in Financial Services (Broking) QPIB

Norma started in the insurance industry in 1982, working with International and National broking firms. Norma has gained a wide range of knowledge in the insurance industry both in broking and administrative duties.

BROKING TEAM

Tiahna McDonald - Account Executive
tiahna.mcdonald@directinsurance.com.au

Diploma in Financial Services (Broking) QPIB

Tiahna started in the insurance industry in 2006, where she started her training and studies and helped manage a portfolio of domestic clients. After a few years’ experience, Tiahna had progressed into a commercial account executive assistant role, and by 2012 was awarded an Account Executive position. Tiahna has a varied range of experience and knowledge in domestic, commercial and corporate risks and currently looks after a comprehensive portfolio of SME clients. Tiahna enjoys building client and underwriter relationships, and the challenges of the ever changing insurance industry.
Genelle Nestler - Account Executive
genelle.nestler@directinsurance.com.au

Tier 1 Insurance Broking

Genelle commenced her career with Direct Insurance Brokers in 2005 and quickly found her niche in Body Corporate/Strata Insurance. She has over 10 years’ experience dealing with both Commercial and Domestic products, as well as a background in claims management. Genelle has extensive knowledge in the strata market and handles a large and continually growing portfolio of body corporate managers. She takes a personal approach in making sure her clients receive quality service, and takes pride in her problem solving abilities.
Heidi Lokotui - Account Executive
heidi.lokotui@directinsurance.com.au

Tier 1 Insurance Broking

Heidi joined Direct in 2014, after spending 6 years handling insurance for SME’s with international broker MARSH. Heidi has been developing her skills since joining Direct, and currently manages a large portfolio of commercial clients throughout Australia. Heidi is passionate about the insurance industry and wants to further her career through continuous studies. She believes great services is the key to developing long and healthy relationships.
Losaline Ngaluafe - Account Executive
losaline.ngaluafe@directinsurance.com.au

Tier 1 Insurance Broking

Los started in the insurance industry in 2008 through a traineeship with Aon Australia. She later joined Marsh Australia as an Assistant Account Executive within the corporate division, supporting corporate broker services and administrative workflow on corporate accounts. Los felt that she needed to gain more exposure and experience within the industry and joined Direct Insurance Brokers in 2014, where she handles facets of commercial insurance throughout Australia. Los is a valued member of the Direct team.
Cassie Wall – Account Executive
cassie.wall@directinsurance.com.au

Tier 1 Insurance Broking

Cassie started in the insurance industry in 2011 as a Personal Assistant supporting a Managing Principal. Cassie is employed by Direct on a contract basis handling a Commercial Portfolio.
Liz Neeling - Broker Assistant
liz.neeling@directinsurance.com.au

Tier 2 – General Insurance

Liz is a Broker Assistant for our Strata clients. She has been in the broking industry since 1989 when she started with GIO in NSW. Her experience took her to W.A where she continued to work with GIO before working as a broker assistant. She joined us here in Direct Insurance Brokers in July, 2008 after moving to Qld with her family. Today she is an invaluable member of our team, implementing her vast experience across renewals and quotes, as well as supporting the busy and dynamic areas of new business and alterations. Her eye for detail and exemplary standard of customer service are an integral contribution to the level of service we provide at Direct Insurance Brokers.
Lyn Rosekrans - Broker Assistant
lyn.rosekrans@directinsurance.com.au

Lyn’s career spans more than 30 years and includes four children throughout that time. Initially Lyn had a passion for the legal sector and learnt a number of key business principles throughout her 10 years in the industry. She then moved on into owning and managing several successful small businesses, before recently deciding to settle down in a less stressful office role. Lyn currently works in our renewals department, and her life experience makes her a valuable member of the Direct Insurance Brokers team.
Patrick O’Driscoll – Broker Assistant
patrick.odriscoll@directinsurance.com.au

Tier 2 – General Insurance

Patrick has been in the insurance industry for over 7 years, starting off his career with Suncorp, and progressing quickly into a secondment with Resilium as a commercial claims consultant for SME risks. He’s had firsthand experience with commercial and domestic products, and is wanting to expand his skillset in his role at Direct. Patrick will manage an existing portfolio, which he hopes to grow by providing comprehensive support to the clients, and tailoring insurance options that suit the needs of the individual.
Tayla Hill – Broker Assistant
tayla.hill@directinsurance.com.au

Tayla joined our team at Direct Insurance Brokers in 2018 as an Administrative Assistant. Due to her hard work ethic and quick learning ability, Tayla is now looking at progressing her knowledge and experience further here at Direct Insurance Brokers in our Strata Team.
Tiana Cooke – Broker Assistant
tiana.cooke@directinsurance.com.au

Tier 2 Insurance Broker
Kristen Poninghouse - Strata Claims Officer
claims@directinsurance.com.au

Kristen previously worked as a consultant for claims management specialist firm Gallagher Bassett. Prior to this role Kristen worked with a number of other financial institutions, including Vero, GIO, AAMI and MLC. She has had valuable experience dealing with catastrophe events and recoveries, and adds a wealth of experience to our existing strata team. Since joining Direct, Kristen has started learning the broking side of the business, and is interested in knowing more about underwriting.
Stacey Smart - Strata Claims Officer
claims@directinsurance.com.au

Stacey jointed Direct Insurance Brokers in 2019. Prior to moving into broking, Stacey was part of the Auto & General Group where she handled complex home claims. This led to a position as a Special Investigations Consultant. Stacey is currently completing a Bachelor of Business. Stacey is a highly driven professional who is committed to providing our clients with outstanding claims service.
Georgia Purcell - Administration

STRATA CLAIMS TEAM

Kristen Poninghouse - Strata Claims Officer
claims@directinsurance.com.au

Kristen previously worked as a consultant for claims management specialist firm Gallagher Bassett. Prior to this role Kristen worked with a number of other financial institutions, including Vero, GIO, AAMI and MLC. She has had valuable experience dealing with catastrophe events and recoveries, and adds a wealth of experience to our existing strata team. Since joining Direct, Kristen has started learning the broking side of the business, and is interested in knowing more about underwriting.

Enjoy the freedom of Direct Insurance Brokers on Mobile and Tablet devices

As part of a recent update, the Direct Insurance Brokers website is now mobile-friendly.

steadfast

Direct Insurance Brokers is part of the largest insurance broker network in Australia and New Zealand, the Steadfast Group.

Comprised of over 300 brokerages spread across more than 700 offices, the Steadfast Group generated over $6.1 billion in sales in FY15. This scale gives Steadfast flexibility and influence when negotiating with major insurers on behalf of Steadfast brokers and results in us being able to provide our customers with access to multiple insurance companies, a broad range of products, competitive pricing and valuable advice.

As a client of a Steadfast network insurance broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation.

The Strength you need.